Revision Date 27/6/2018

Overview:

The colour of art items may vary between the original items and your device. We try our best to give you a very good idea of what you will receive, but please remember that the items you actually receive are the correct colour.

Framed prints are shipped in specially designed boxes and will arrive ready to hang. Please be careful when opening the packaging in case the glass has been damaged.

Please inform us within 24hrs if anything you receive is damaged. 

We are happy for all ages to browse our website but we can only accept orders and email registrations from adults aged 18 and above.

1. Introduction and General Terms

The John Dyer Gallery is committed to protecting your personal information when you are using The John Dyer Gallery services. We want our services to be safe and enjoyable environments for our customers. This Privacy Policy relates to our use of any personal information you provide to us through The John Dyer Gallery website.


In order to provide you with the full range of services, we are sometimes required to collect information about you.


This privacy policy explains the following:

  • what information The John Dyer Gallery may collect about you;

  • how The John Dyer Gallery will use the information we collect about you;

  • whether The John Dyer Gallery will disclose your details to anyone else;

  • your choices regarding the personal information you have provided to us;

  • the use of cookies on The John Dyer Gallery websites and how you can reject these cookies.

As set out above, The John Dyer Gallery is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).


The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. What information will The John Dyer Gallery collect about me?

We may ask for personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested, you enable The John Dyer Gallery to provide you with the services you select.

The John Dyer Gallery also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or another network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

We comply with the current legislation for Data Protection from the Information Commissioner's Office in the UK.

GDPR

We adhere to the principals of the Data Protection Act and GDPR and understand best practice for managing information. 

Key legal bases

Contractual necessity

  • The data we process is necessary for the service we provide and contract with our customers.

Legitimate interests

  • Our business has legitimate interests which are not overridden by individuals' rights or interests.

  • We will pause our Data processing if an objection is raised by an individual and delete that information in its digital form on request.

The Information Commission (ICO) has confirmed with us, by telephone April 2018, that as a micro-business we do not need to make any changes due to GDPR as we have legitimate interests in holding data in digital and paper form to run our business, keep in contact with our clients and to adhere to the law of accounting. The ICO stressed that we do not need to seek further permissions to keep in contact with our existing clients and that our small business should not be made vulnerable by reducing our client base due to GDPR. All of the data we hold on our customers is required to run a successful gallery business and this data is used for many years in an active way to plan exhibitions and to assist our clients with purchases and information requests. Paintings have a very long life and our gallery records naturally reflect that.

The information we hold is only used by our business and is used proportionately.

We will use emails and postal details to keep in contact with you. On 13th May 2018 we emailed all our existing clients to inform them of our updated terms and conditions relating to GDPR.

As an example, in 2018, we put on a John Dyer retrospective exhibition and many happy clients from the 1990s to 2018 loaned their paintings for this. We used our gallery records and contacts to request the paintings for this exhibition from our clients going back over the years and then once we had their permission put them in contact with Falmouth Art Gallery who put on the exhibition. This is a good example of legitimate interests and benefits ourselves and our clients.

If you would ever like to see the data we keep on you, you may request this and we will send this to you within 30 days. If for any reason you decide to ask us to delete your digital information that we hold we will, of course, do this. Our paper records do have to be kept for legal accounting reasons.

We regularly review our processes.

We will only use your information to contact you with regard to any orders placed and to keep you informed of new items that we think you will want to know about. We never share or sell data.

We will invite you to attend our prestigious exhibition events too which we hope to perhaps meet you at in the future.

You can manage your online account through our website and if you receive an email from us and decide you no longer wish to be kept informed of our art and events you can simply remove your email details yourself with a single click by using the 'unsubscribe' link in our marketing emails.

3. How will The John Dyer Gallery use the information they collect about me?

The John Dyer Gallery will use your personal information for a number of purposes including the following:

  • For providing services to you in the way of sending goods to your address and keeping you informed of the latest work and exhibitions at the gallery.

  • The web site may email you reminders and discounts for abandoned baskets, review requests and to tempt you back to the gallery if you haven't purchased for some time. This is not an opt in option but a service automatically provided if you purchase online with us. These emails are seperate from our newsletter emails and are part of the core function of the web site.

  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and

  • To analyse and improve the services offered on The John Dyer Gallery. e.g. to provide you with the most user-friendly navigation experience.

Where The John Dyer Gallery proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

4. When will The John Dyer Gallery contact me?

The John Dyer Gallery will contact you:

  • in relation to the order you have placed on the website to ensure that The John Dyer Gallery can deliver the services to you;

  • to keep you informed of new paintings, prints, exhibitions, artists, our news and art we think will interest you.


5. Will I be contacted for marketing purposes?

The John Dyer Gallery will contact you via email and/or post to keep you informed of our latest work and news, but you can unsubscribe from this service in the email or email us to come off the postal mailing list. 

6. Will The John Dyer Gallery share my personal information with anyone else?

We never share information with other companies or organisations. We will keep your information confidential with reasonable precautions, except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

We use MailChimp as our email marketing automation platform. Information will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

7. Changes to Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to The John Dyer Gallery website. The date of the most recent revisions will appear on this page.

8. Contacting The John Dyer Gallery about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;

The John Dyer Gallery on 07773397503 or sales@johndyergallery.com

9. Security

We use Sage Pay to collect/process transaction information and you can view their privacy policy at http://www.sagepay.com/security_policy